This may be due to one of two issues:

• Your payment method may have a conflict or an expired date; go to My Account to update your payment information. 
  
• Or, you may have reached your weekly recharge limit. Until we get to know each other, you can add $15 in credit per week. After 3 weeks we raise that limit to $50 per week. (Why? It's to prevent fraudulent use of our system.) If you would like to be approved for a higher credit level, please contact customer care.