Why can't I recharge? My account isn't recharging properly.

This may be due to one of two issues:

 

  • Your payment method may have a conflict or an expired date; go to My Account to update your payment information. 
  • Or, you may have reached your weekly recharge limit. Until we get to know each other, you can add $15 in credit per week. After 3 weeks we raise that limit to $50 per week. (Why? It's to prevent fraudulent use of our system.) If you would like to be approved for a higher credit level, please contact customer care.

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